Alerts

An alert sends an email notification for selected events.

You can access alerts from your Account Settings page or by clicking Alerts in the menu in the upper right:

Alerts action in drop-down menu

NOTE:

Create an alert

From the Alerts page, click Create alert and complete the following fields:

  • Row
    • Field
    • Description
  • name
    • Name
    • Enter a name for the alert.
  • Address

    • Address

    • Select where the alert should be sent.

      At this time, you can only select a company contact . The alert is sent to the email address associated with the contact.

  • r3

    • Type

    • Select the method of contact to use for the alert.

      At this time, only email is supported.

  • r3
    • Interval
    • Select how often the alert should be sent.
  • r3
    • Subscription
    • Select what should be included in the alert.

Subscription events

Each subscription can include multiple events.

Select activity_log.* to view all events across all services. This notification includes everything present in the activity log .

However, you can create more targeted alerts for different service types. For example, you can get an alert for when a port goes down (port.down) or when a Cloud Router connection is provisioned (cloud_router_connection.provisioned).

NOTE:

Service type subscriptions with the pattern <service_type>.* only include the other subscription events listed for that service.

For example, vc.* includes vc.deleted and vc.provisioned. It would not, for instance, include upgrades to the virtual circuit or a capacity burst.

Updated on 02 Mar 2026